Who I am
The products I have designed include television interfaces, mobile applications, voice products, and responsive websites. I have a good eye for information visualization, which strengthens my storytelling abilities. I believe in content first design; as in you should organize customer needs and words before starting with the final design. This allows you to build thoughtful, useful, and enjoyable products. I am naturally curious and interested in solving problems while learning along the way. I enjoy working with others to architect, design, build and share digital experiences that improve quality of life for humans.
What I do
- I lead high-performing UX design teams to deliver innovative digital experiences by matching projects with existing skills and growth areas, cheerleading, getting out of the way, or digging in when it calls for either.
- I also am an observer. Many of us use digital products many times per day. I am looking, listening, and designing in my head often.
- I love the collaborative nature of my job. When working closely together from the beginning with Product, Engineering, Marketing, Content and Research teams, I find we get to a much better solution than alone. Innovation takes teamwork, it’s not a one person job.
Experience
Associate Creative Director, Comcast
I lead a team of designers who design and scale a new strategy and navigation system for the Xfinity App. The app is a central channel of the Xfinity ecosystem. It provides a way to get the most value out of the services you subscribe to. Our designs are easy to use, helpful, and personalized. They allow you to complete vital tasks, discover new ways to interact with existing services, and grow your relationship with Xfinity. While in this role I was also responsible for the design of Xfinity.com and helped build an entirely new customer marketing site and navigation system.
2021-Present
Lead Journey Designer, Comcast
Worked to improve journeys across the Comcast customer lifecycle by identifying gaps and opportunities, uncovered customer and employee pain points, created a UX vision, and developed roadmap recommendations.
2018-2021
Product Manager, Applied AI, Summer of Code, Comcast
Worked in agile development to create a proof of concept for the Xfinity Assistant: a language-based assistant that helps with account management and troubleshooting. Developed use cases, wrote user stories, analyzed customer statements to improve the Natural Language Processing of the assistant.
2018-2021
Art Director, Comcast
Managed two designers and led UX for several apps and websites including the Xfinity My Account app, with over 18 Million downloads. Partnered with UX Research to test key experiences with customers prior to launch. Worked with development and product management to build designs and deploy.
2012-2018
Sr. UX Designer, Huffington Post
Responsible for design for a new streaming application for Huffington Post: HuffPost Live on iPad and web.
2012-2012
Sr. UX Designer, Comcast
Responsible for TV guide user interfaces and streaming apps.
2008-2012
Designer, Fastspot
Assisted in the production and design of websites within the Edu space.
2007-2008
UX Designer, Enhanca
UI design and production for websites.
2006-2007