My name is Henken
My focus has always been the same: create digital solutions that connect what customers need with what the business is trying to accomplish, while supporting growth across teams and employees.
What I've shipped
I've spent my career shaping product vision, UX strategy, and digital innovation inside big, complex enterprise systems. I work closely with product, engineering, research, and executive teams to turn what we learn from customers into roadmaps, cleaner workflows, and experiences that feel like one product instead of ten.
I've led multidisciplinary teams, built up design capabilities, and created space where creativity, technology, and strategy meet. From information architecture to AI-driven features, I like taking on hard problems and making the result feel simple: intuitive, accessible, and built to last.
My background spans product strategy, UX leadership, digital transformation, AI-enabled design, and enterprise design systems.
My focus areas
- Product strategy
- UX leadership
- Digital transformation
- AI-enabled experience design
- Enterprise design systems
- Information architecture
- Journey mapping
- Design research
The macro view
Product & UX Leader
Comcast · Xfinity
Leading customer experience and product design strategy across the Xfinity digital ecosystem.
Experience strategy & product vision
Comcast
Connecting user needs to business goals across the Xfinity App and Xfinity.com.
Customer journey & experience strategy
Comcast
Building shared experience strategy across more than ten product organizations.
AI product & conversational experience
Comcast
Shaping Xfinity Assistant and Comcast's conversational support capabilities.
Experience designer, multi-platform
Comcast · HuffPost Live · education clients
Designing across web, mobile, and television — including Comcast's first digital self-service app.